ISPs (ex., earthlink.net, comcast.net) and Web-based mail services (ex., Hotmail, Yahoo! Mail, Gmail) use filters to keep spam out of your inbox. Sometimes they accidentally filter e-mail that you want.

Mistakes happen. There is a ton of spam, so good e-mail can be filtered out by mistake. We all have to deal, unfortunately, with the fallout of what spammers do to the Internet.

Naturally, you want to keep spam out. And you need to receive important Anxious Relief communications, so follow these instructions:

Using Yahoo! Mail, Hotmail, Gmail,
or Other Web-based Mail:

Check your Bulk, Junk or Spam folder (respectively). If you find an e-mail there from Anxious Relief or “Eva Lane” click to indicate that it is not bulk, junk or spam. The same type of process works for all major Web-based e-mail services (ex., AOL’s).

Hotmail: Click the Options link on the main menu tabs, then Safe List. Add our address to the Safe List. For newsletters, flag the first issue. This will ensure that it’s kept in your inbox. The default for newsletters it to delete each issue after a week. To keep them all, change the newsletter settings.

Yahoo!: Click Mail Options > Filters > Add Filter and add our address.

Gmail: Be sure to check your Promotions inbox tab. If you find an Anxious Relief email there, simply drag and drop it into the Primary tab. Click “yes” when Gmail asks you about future messages from Anxious Relief and “Eva Lane”.

Using Outlook, Apple Mail, Thunderbird
or Other Client-side E-mail Software?

You may not receive e-mail you want if it has been filtered out by your ISP before they deliver it to you. This may not be as easy to resolve as Web-based e-mail. But here is what we recommend…

AOL (aol.com): Log into your AOL/AIM Webmail Account and add Anxious Relief.com to your Address Book (click the Add Address button to add to your “People I Know” list). Check AOL’s help for additional details, if required. You could also indicate “not spam” in AOL’s Webmail.

Other ISPs (ex., att.net, attglobal.net, bellsouth.net, earthlink.net, verizon.net, comcast.net):
They intentionally are impossible to reach. They don’t want to argue. Either use their Web-based e-mail once to indicate that mail from Anxious Relief and “Eva Lane” is not spam or switch to Gmail or Yahoo! Mail (these are more reliable mail delivery systems).

› Whitelist instructions

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